Privacy Policy

1. Information We Collect

At Smile Rental Phuket, we collect information you provide directly to us, such as when you:

  • Make a reservation for scooter rental
  • Contact us through our website, phone, or messaging apps
  • Subscribe to our newsletter or promotional communications
  • Provide feedback or reviews about our services

This information may include your name, email address, phone number, passport details, hotel information, and payment details necessary for scooter rental services.

2. How We Use Your Information

We use the information we collect to:

  • Process your scooter rental reservations and payments
  • Provide customer support and respond to your inquiries
  • Send you booking confirmations and important service updates
  • Improve our services and website functionality
  • Comply with legal obligations and safety requirements
  • Send promotional offers (only with your consent)
  • Analyze website usage and improve user experience
  • Display relevant advertisements to you

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our website. These technologies help us analyze website traffic, personalize content, and deliver targeted advertisements.

For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

4. Google Analytics

We use Google Analytics 4, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies and similar technologies to collect and analyze information about website usage.

Information collected includes:

  • Pages visited and time spent on each page
  • Referring website/source
  • Browser type and device information
  • Geographic location (country/city level)
  • Interactions with website elements
  • User demographics and interests (when available)

Google Analytics automatically anonymizes IP addresses. The data collected is processed by Google on servers that may be located outside your country of residence, including in the United States.

For more information about how Google uses data, visit: https://policies.google.com/privacy

5. Advertising and Remarketing

We use Google Ads and related Google advertising services to display personalized advertisements to users who have previously visited our website (remarketing) and to reach new potential customers.

Data Collection for Advertising

We and our advertising partners, including Google, collect and use data for advertising purposes, including:

  • Website browsing behavior and pages visited
  • Interaction with our advertisements
  • Demographic information (age range, gender, interests) derived from browsing activity
  • Device identifiers and advertising IDs
  • Geographic location data

How We Use This Data

  • To show you relevant advertisements about our scooter rental services
  • To measure the effectiveness of our advertising campaigns
  • To create custom audiences for targeted advertising
  • To exclude existing customers from certain ad campaigns
  • To find similar audiences who may be interested in our services

Google Advertising Features We Use

  • Google Ads Remarketing
  • Google Ads Conversion Tracking
  • Google Display Network Impressions Reporting
  • Demographics and Interests Reporting
  • Google Tag Manager

Third-Party Data Collection

Google and other third-party vendors use cookies to serve ads based on your prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet.

Your data may be shared with:

  • Google LLC and its affiliates
  • Advertising networks and partners
  • Analytics service providers

International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States, where Google's servers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

6. Your Choices and Opt-Out Options

You have several options to control how your data is used for advertising:

Opt-Out of Personalized Advertising

Opt-Out of Google Analytics

Install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Browser Settings

  • Adjust your browser settings to block third-party cookies
  • Use private/incognito browsing mode
  • Enable "Do Not Track" in your browser settings

Mobile Device Settings

  • On iOS: Settings > Privacy > Tracking
  • On Android: Settings > Google > Ads > Opt out of Ads Personalization

Please note that opting out of personalized advertising does not mean you will stop seeing ads. You will continue to see ads, but they may be less relevant to your interests.

7. Consent

By continuing to use our website, you consent to the collection and use of your data as described in this Privacy Policy and our Cookie Policy.

You acknowledge that:

  • We use cookies and tracking technologies for analytics and advertising
  • Your data may be shared with Google and other advertising partners
  • Your data may be transferred internationally

If you do not agree with these practices, please do not use our website or use the opt-out options described above to limit data collection.

For users in the European Economic Area (EEA) and United Kingdom:
You have additional rights under GDPR. You may withdraw your consent at any time by:

  • Adjusting your browser settings to block cookies
  • Using the opt-out links provided in Section 6
  • Contacting us directly to request data deletion

8. Legal Basis for Processing (EEA Users)

For users in the European Economic Area, we process your personal data based on:

  • Consent: For cookies, tracking, and personalized advertising
  • Legitimate Interests: For website analytics, fraud prevention, and improving our services
  • Contract Performance: For processing bookings and providing rental services
  • Legal Obligation: For compliance with applicable laws and regulations

9. Information Sharing

In addition to the advertising partners mentioned above, we may share your information in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety, or that of our customers
  • With trusted service providers who assist in our operations (under strict confidentiality agreements)

We do not sell, trade, or rent your personal contact information (such as email addresses or phone numbers) to third parties for their marketing purposes.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

11. Your Rights

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with a supervisory authority

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • WhatsApp: +66 62 682 3973
  • Telegram: @renty_phuket
  • Address: 7/39, Chalong, Mueang Phuket District, Phuket 83000

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

Last updated: December 2025